Frequently Asked Questions
Payments
Do you offer any type of financing?
Yes, we do offer financing! We have promotions that include revolving credit lines as well as term loans. All finance offers are subject to credit approval.
Do you require a deposit to get my fence project scheduled?
To get on the installation schedule and secure your material, you must sign the purchase agreement we draft for your project. Along with a signed agreement we typically require a Good Faith Deposit. Our typical terms are 50% down by Credit Card, Cash, or Check with the balance due upon completion.
What if I need to cancel my installation after my deposit is paid? Will I receive a full refund of my deposit?
Most purchases can be refunded as long as the request is made prior to the start of work. Refunds may be subject to processing or cancellation fees depending on the timing and circumstances of the cancellation.
If I pay in cash, do you offer a “cash discount”?
We do accept cash payments, but there are no additional discounts for using that payment method.
Do you offer discounts for the military?
Active military and veteran discounts are available on most products and services. Discounts or promotions can’t be combined nor can they be used with financing offers. Discounts must be applied and/or presented at the time of purchase. Please check with your Home Owner Advisor to determine what discounts are available for your purchase.
Installation
How long does installation take?
Installation will vary depending on many factors, including the type of fence, length, and site conditions. Generally speaking, most jobs are started and completed within 2 - 3 days.
Am I responsible for locating utilities prior to installation?
We will have the “Public Utilities” located prior to starting your fence. However, the homeowner is responsible for having all “Private Utilities” located prior to starting your fence. “Private Utilities” include but are not limited to such items as: irrigation systems, septic tanks, french drains, sump pump lines, pool pump lines, invisible fences, and etc.
Should I get a survey?
If your property does not have survey pins or if the survey pins are not easily accessible, we suggest you have a certified stake survey completed prior to the installation of your fence. Plot plans, land plats, and land surveys are not guarantees of property boundaries. We are not a certified surveying company and are unable to provide guarantees of boundaries.
Do I need to obtain a permit for this project, or will you obtain the permit, if required?
If your town or city requires permits for fencing, you are responsible for obtaining those permits. If your home is part of a Homeowners Association and they require approval for fence projects, you will be responsible for obtaining those approvals.
Do I need to be present during installation?
A final layout will be performed prior to installation and all decision makers should be present during that layout. Most final layouts are completed the morning of your scheduled installation, but other arrangements can be made if you are not available to meet at that time. Once the final layout is completed, construction will start and you no longer need to be present.
How will the fence be constructed in relation to the grade of my property?
Fences will be built to “Follow the Grade” of the yard unless other specific requests are made. Other options such as “Level on Top” or “Stepped” may be limited depending on the grade and capabilities of the building material.
Do you remove the excess dirt left over from digging holes for the fence post?
Our standard installation does not include dirt removal. We can pile the dirt next to the fence post, spread it along the fence, or move it to a designated spot within your property. Excess dirt can be removed and hauled away for an additional fee.
Do you repair or perform maintenance on fences built by other contractors?
No, we only repair or perform maintenance on fences that we originally installed.
Can we reuse materials from our old fence?
We do not reuse existing fence material. This would be considered fence repair, which we only offer on fences we have installed. Existing fence materials typically do not match, due to some of our exclusive features, and would not provide a uniform fence pleasing to the eye.
If I provide my own materials, do you offer install only?
We must supply the material to qualify for installation services.
Do you stain/paint the fence?
We do not currently offer paint or staining services for fences.
Warranties
Do your fences come with a warranty?
We offer a Workmanship Warranty on all installations and Product Warranties on certain product lines. View the complete details of our warranties here.
What do I do if my fence requires service or repair while under warranty?
If your fence requires service or repair during the warranty period, please complete our warranty support form to make a claim.
Company
Are you fully insured?
Yes, we are fully insured and follow industry standards for liability, workers compensation, property, and vehicle insurance.
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HOA Fence Company
Indianapolis, IN 46219
Call (317) 504-9775 for a Free Estimate
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